Rational
Access to key staff promotes an open and effective means of communication, good practice in sharing information and minimises difficult situations.
Aims
To ensure open access to relevant staff where possible.
Staff, parents and children have access to a Manager to raise concerns, discuss problems or make suggestions.
Guidance
If a member of staff is unavailable because they are out of nursery at a training session or meeting, off work through ill health, with another person at that time on leave or not present because of job share an alternative will be offered or message taken.
When out the building during work hours, staff must be contacted by mobile.
The whereabouts of all staff is recorded in the nursery diary and planner.
If the person needs to wait, they will be made comfortable until a member of staff is available.
If a specific member of staff is requested and that person is not immediately available, when the member of staff returns to nursery they will speak to the parent/carer or phone them.
Other professionals have immediate access to the Head and/or Team Leaders.
Community groups have access to the Head/Team Leader.
Staff can add to the agenda for a staff meeting.
Staff have access to the Head/Team Leader.
When off sick or on leave staff will leave advice regarding any ongoing situations with a child/family.
Success criteria
The policy and guidelines will contribute to creating open access to relevant staff in the nursery.
Policy Reviewed:
July 2026